bd399's Privacy Policy
bd399 clearly sets out its commitment here — how your personal information is collected, used, and kept secure.
bd399 ("we", "us", or "platform") takes the privacy of our users ("you" or "user") very seriously. This privacy policy ("policy") explains what information we collect when you use bd399's website and services, how we use and store it, and under what circumstances we share it with third parties.
This policy applies to all bd399 services — casino games, sports betting, and any related digital services. By using our services, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
To operate our services smoothly and provide you with the best experience, bd399 may collect the following types of information.
Personally Identifiable Information
Information you provide during account registration and verification:
- Full name
- Date of birth (for age verification — services are for users aged 21+ only)
- Email address
- Mobile number
- Preferred language
Financial & Payment Information
Information collected during deposit and withdrawal processing:
- Payment method type (bKash, Nagad, or Rocket)
- Mobile wallet number
- Transaction amount and time
- Transaction reference number
Note: We never store full payment PINs or passwords.
Technical & Usage Information
Information automatically collected from your device and browser:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral source URL
Gaming Activity Information
To improve your gaming experience, we collect:
- Game history and betting logs
- Win and loss records
- Bonus and promotion usage details
- VIP level activity
- Preferred game categories
Purpose of Using Information
bd399 processes user information only for lawful and specific purposes. The main reasons we use your information are outlined below.
| Purpose | Explanation | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and securing accounts | Contract performance |
| Payment Processing | Completing deposits and withdrawals via bKash, Nagad, and Rocket | Contract performance |
| Fraud Prevention | Detecting unusual activity to keep accounts and funds secure | Legitimate interest |
| Customer Support | Resolving issues via live chat and email | Contract performance |
| Service Improvement | Analysing gaming experience to improve the platform | Legitimate interest |
| Responsible Gaming | Identifying potentially risky behaviour and providing assistance | Legitimate interest and legal obligation |
| Marketing Communications | Keeping you informed about promotions and bonuses (with your consent only) | Consent |
Cookies & Tracking Technologies
Cookies and similar technologies are used on bd399's website to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They handle maintaining login sessions, storing security tokens, and remembering your language preference. These cannot be turned off.
Functional Cookies
These cookies are used to provide you with a personalised experience. For example, they remember your preferred game categories, display settings, and recently visited sections. You can control these from your browser settings.
Analytics Cookies
These cookies are used to understand how our platform is being used. This information is always collected anonymously and is used to improve the quality of the service. You can turn these off, though doing so may reduce some analytics benefits.
Managing Cookies
You can delete or block cookies at any time from your browser settings:
- Chrome: Settings → Privacy → Cookies
- Firefox: Preferences → Privacy
- Safari: Preferences → Privacy
Please note that disabling cookies may limit some features of the website.
Sharing Information with Third Parties
bd399 is firmly committed to protecting your information. Below is a specific explanation of when and under what circumstances information may be shared with third parties.
Payment Processors
Necessary transaction information is shared with mobile payment providers such as bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used solely to process the relevant payment, and these providers' own privacy policies can be found on their websites.
Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) receive the minimum session information necessary to run games properly. They may not use this information for any marketing purpose.
Disclosure for Legal Reasons
bd399 may be required to disclose your information to comply with a court order, a valid request from an investigating authority, or applicable law. In such cases, bd399 will provide only the minimum information necessary.
Data Security Measures
bd399 uses industry-standard security technologies to ensure the safety of your information. Our security framework consists of the following elements.
SSL Encryption
SSL (Secure Socket Layer) encryption is always active on our website. All information transmitted between you and bd399 remains encrypted, making it impossible for third parties to read.
Firewall Protection
Our server infrastructure is protected by advanced firewalls and intrusion detection systems. Any unusual access attempt is automatically blocked.
Password Protection
User passwords are never stored in a directly readable form. Passwords are secured using strong hashing algorithms.
Access Control
bd399's internal staff can only access the information necessary to carry out their responsibilities. Every access is logged and monitored.
Regular Backups
Regular backups are taken to reduce the risk of data loss and stored in a secure location. Protection against accidental data loss is ensured.
Security Audits
Regular security tests are conducted on our platform. Any vulnerabilities are identified and resolved promptly.
Data Retention Period
bd399 retains your information only for as long as necessary. The retention criteria are as follows:
Active Account
Account information and gaming history are retained for as long as your account remains active.
Closed or Inactive Account
Even after an account is closed, records of financial transactions, dispute resolution information, and information necessary for fraud prevention may be retained for a defined period. This period is determined by legal obligations.
Cookies & Browsing Data
Analytics cookies are generally retained for up to 13 months. Session cookies are deleted as soon as the browser is closed. You can delete these at any time from your browser settings.
Your Rights
As a user of our platform, you have the following rights regarding your personal information.
Right to Access
You may request at any time to know what information we hold about you. We will provide a detailed summary of the stored information.
Right to Rectification
You have the right to have any inaccuracies in your information corrected. Information can be updated through account settings or via the support team.
Right to Erasure
In certain circumstances, you may request the deletion of your information. Where there is no legal or contractual obligation, bd399 will fulfil this request as quickly as possible.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes. You may opt out of promotional communications at any time.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format. Please contact our support team to make this request.
Right to Restrict Processing
In certain circumstances you may request that the processing of your data be restricted. For example, during the period when a dispute over the accuracy of the data is ongoing.
Protection of Minors
All services of bd399 are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.
Age Verification
Age verification is in place at the time of account registration. If we become aware that a user is under 21 years of age, that account will be closed immediately and all related data will be deleted.
If you believe that a minor has created an account on bd399, please notify our support team immediately. We treat this matter with the utmost seriousness.
Policy Changes and Updates
bd399 may review and update this privacy policy from time to time. This policy may be revised due to changes in the nature of the service, the introduction of new technology, or changes in applicable law.
Notice of Changes
If there are significant changes to the privacy policy, we will notify users in the following ways:
- Updating the "Last Updated" date at the top of this page
- Notification to the registered email address (for significant changes)
- On-screen notification after logging in to the service
Consent to Changes
If you continue to use bd399's services after a policy change, you will be considered to have consented to the revised policy. If you do not agree to the revised policy, please stop using the service and contact us.
Have a question about data protection?
For any questions about this privacy policy or about your data, please contact our support team.
Contact us by email:
[email protected]Support is also available via 24/7 live chat
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